What do I do when a customer sends the same WhatsApp order twice?

Ask before you cook. Reply with one short question: is this a second order or the same one? Cook only after the customer answers.

• Compare the two messages: same items, same address, a few minutes apart usually means a repeat by mistake.
• Write: I got this order twice. Do you want two sets, or just one?
• Do not start cooking either copy until you hear back.
• If they say one, reply that you have kept one and delete the extra from your notes.
• Reply fast, because the customer may be nervous and send a third message.