What do I do when two WhatsApp customers have the same name?
By the Menuthere editorial team · Last updated
Add one more detail to each name: the last 3 digits of the phone number, or the area. Use that same label on the bag, the chat and when you hand it over.
- Ask for the name on the order and keep the number at the top of the chat.
- Write the order as Priya (…482) so two Priyas never mix up.
- For pickup, ask the customer to say their order number or the last digits of their phone.
- Use a label or the starred-message feature in the Business app to keep each chat clear.
- Check the name and address again with the rider before they leave.
Each order has its own details
Every Menuthere order arrives in your dashboard with the customer's name, phone and items, so two customers with one name cannot get mixed up.
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Sources (2)
- Menuthere WhatsApp ordering, Menuthere, read 26 October 2026
- Menuthere online ordering, Menuthere, read 26 October 2026