What does DoorDash charge me for a missing or wrong item?
By the Menuthere editorial team · Last updated
DoorDash charges 25% to 100% of the item price plus tax for wrong or incomplete orders. If the wrong order goes to the driver, it takes 100% of the subtotal plus tax, minus commission.
- The charge is called an order error adjustment in DoorDash's help centre.
- A small error costs part of the item. A wrong order handed to the driver costs the whole order.
- Compare the charge with the order value before you decide how much care a busy hour needs.
- Check each bag against the ticket before you seal it.
- DoorDash updated the help article on 25 September 2026.
Fix mistakes without extra fees
Orders on your Menuthere link carry no commission or error fee. If an item is missing you can fix it with the customer directly.
Next questions
Sources (1)
- What are order error adjustments?, DoorDash, updated 25 September 2026