Can someone else collect a customer's WhatsApp pickup order?

Yes. The customer tells you who is coming, and that person says the name or order number at the counter. Check it before you hand over the food.

• Ask the customer to message the name of the person collecting.
• Give the order a number or a code word and send it to the customer to pass on.
• Match the name or number at the counter before you hand the bag over.
• If it was prepaid, say so. If not, say who pays on collection.
• If something is unclear, message the customer. Do not guess.