How do I handle requests for extra sauce or cutlery on WhatsApp orders?

Decide which extras are free and which cost money, and write the rule on your menu. Add any charge to the total before you confirm the order.

• List the usual extras: sauce, cutlery, napkins, bags, with the price or the word free.
• Ask once at the start: do you need cutlery? Many customers do not, and you save on packaging.
• Write the extras as lines in your order confirmation so the packer sees them.
• Give a small free extra to regular customers if you want to, but make it your choice, not an argument.
• Pack extras inside the bag and tick them off on the order slip.