The customer bill
The bill a customer sees is the Bill details card on their order page. It lists the item total, any extra charges, tax, discount and loyalty points, and ends with a To pay total. Each line comes from a setting you already control.
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What the bill lists
| Line | Where it comes from |
|---|---|
| Item total | The dishes in the order at the prices the customer paid. |
| Extra charges | Charges added to the order, such as Packaging Charge. See Packaging and parcel charges. |
| GST or VAT | Your tax rate. The line reads VAT for stores in the UAE or with the VAT option on, and GST otherwise. See Tax, GST and VAT. |
| Discount | A discount applied to the order, with its code in brackets when there is one. See Create a discount code. |
| Loyalty points | Points redeemed, shown as a deduction with the number of points. See How customers earn and redeem points. |
| To pay | The final amount for the order. |
When a payment was recorded, a short breakdown below To pay shows how it was settled. A card under the bill tells the customer how many points they earned or redeemed and links to their balance. See Record how an order was paid.
The printed bill
The paper bill your staff print is a separate document, set up in Printing. It carries your logo, order details, tax numbers and an optional QR code, in the layout you choose. See What to print on the bill and Bill layouts.
Questions
Why does a customer's bill show no discount line?
Can customers download a bill?
Why does it say VAT and not GST?
Related
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