Take pre-orders while closed
When your working hours close the store, customers who find you can still pre-order for a time when you are open. The menu keeps its Add buttons, checkout asks for a slot, and every slot falls inside your opening hours. It needs Prebooking switched on, so it is a Lite feature.
- Where
- Settings → Ordering → Prebooking settings
- Time
- 2 min
- Updated
Set it up
Step 1: Turn on prebooking
Enable Prebooking for Takeaway & Delivery as described in Prebooking. Check that Prebooking is also on in Settings → Features.
Step 2: Give your store working hours
Switch on Store timing in Settings → Store details → Working hours. Pre-orders while closed only start once your hours close the store. See Working hours and breaks.
Step 3: Customers see the closed screen
After closing, customers see Closed right now. If a pre-order is possible, the notice says so and its button reads Pre-order for later. The order-type tile says "Pre-order for tomorrow".
Step 4: Checkout forces a slot
Checkout shows This is a pre-order, asks for a date and slot that fall inside your open hours, and the button reads Place Pre-order.
When pre-orders are offered
| Situation | Pre-order offered? |
|---|---|
| Closed by your working hours or a break, Prebooking on | Yes, for open hours that have a bookable slot in the next 30 days. |
| Only delivery or only takeaway is outside its window | Yes for that order type, if Prebooking allows it. |
| The Open or Closed switch is on Closed | No. The menu is browse-only. |
| Delivery switched off by hand | No pre-orders for delivery. |
| A table QR order | No. Table orders are for now, at the table. |
| Prebooking is limited to Specific items and the basket has none of them | No. Checkout says the items can't be pre-ordered, and to order once you are open. |
Questions
Why do customers see a plain closed screen?
When will the order be made?
Related
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