Saved addresses and customer accounts
Customers pick a delivery address on a map and can save it as Home, Office or Other. Saved addresses are kept on their phone and on their account, and are offered again next time. Their profile page lets them edit their name and phone, see their orders from your store, log out or delete the account.
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How a customer saves an address
Step 1: They choose a location
For a delivery order, the customer picks a saved address or adds a new one. To add one, they type in Search an area or address or press Turn on device location.
Step 2: They place the pin
The Confirm Location screen shows the pin and Order will be delivered here. A green panel says Delivery available with the distance, or a red panel says Delivery not available if the spot is outside your radius or zones. They cannot continue while it is red.
Step 3: They add details and confirm
A box asks for Building Name and Floor Number, which is optional unless you require full address details. Save as offers Home, Office and Other. Confirm & proceed saves the address and moves on.
The customer's profile
| On the profile page | What it does |
|---|---|
| Name and Phone | Each has an edit button. Saving shows Name updated or Phone number updated. |
| My Orders | The customer's recent orders from your store, each opening its status page. View all orders opens the full list. |
| Log Out | Signs them out and returns them to your store. |
| Delete Account | Asks Are you sure you want to delete your account? and, once confirmed, removes the account for good. |
Questions
Where do customers find their profile?
Can a customer save more than one address?
Will customers lose their address on a new phone?
Related
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