Offers & loyaltyLite and up
Offers, discounts or loyalty: which to use
Use an offer to cut the price of chosen dishes for a few days. Use a discount for money off a whole bill, with or without a code. Use loyalty points to reward customers who keep coming back. You can run all three together.
- Where
- Promotions
- Plan
- Offers and discount codes from Lite. Free items, Buy X get Y and loyalty points from Pro.
- Updated
The three tools side by side
| Offer | Discount | Loyalty points | |
|---|---|---|---|
| What it changes | The price of chosen dishes | The bill, or adds a free item | A balance a customer builds and spends |
| How it shows | New price on the menu, old price crossed out | A code, a banner on your store page, or applied at checkout | A points row at checkout for customers with a balance |
| Customer needs a code | No | Only if you want one | No |
| Types | % off or a flat price | % off, ₹ off, free item, Buy X get Y | Earn a % of each order back as points |
| Runs | For a window you pick: today, 7 days, 30 days or custom | Until you turn it off, or between dates you set | Always on once you switch it on |
| Plan | Lite | Lite. Free item and Buy X get Y need Pro. | Pro |
| Where | Promotions → Offers | Promotions → Discounts | Promotions → Loyalty |
Pick by goal
| You want to | Use | Guide |
|---|---|---|
| Cut the price of a few dishes for a week | Item offer | Create an item offer |
| Give 10% off bills above ₹500 to people with a code | Discount code | Create a discount code |
| Give that 10% to everyone, with no code to type | Discount with Auto-apply on | Discounts that apply themselves |
| Add a free dessert to bills above ₹800 | Discount of type Free item | Free item rewards |
| Buy 2 pizzas, get a drink free | Discount of type Buy X get Y | Buy X get Y |
| Reward regulars so they return | Loyalty points | Set up loyalty points |
| Tell your customers on WhatsApp | Broadcast | Tell customers about an offer on WhatsApp |
Good to knowBy default a customer gets a discount or an offer on the same cart, never both. You can change that. See Stack discounts or keep them apart.
Questions
Do I need a discount code to run a discount?
No. Switch on Auto-apply discount and it applies itself once the cart qualifies.
Do these work on every order type?
Offers show on delivery and dine-in. A discount lets you choose Delivery, Pickup and Dine-in. Loyalty points have their own rules for delivery, takeaway and dine-in.
Which plan do I need?
Offers and discount codes start on Lite. Free items, Buy X get Y and loyalty points start on Pro. See Plans compared.
Related
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