Integrations & APIAll plans

Email customers from your Gmail

Connect your own Gmail account and Menuthere emails your customers from it: an email when their order is placed, accepted, ready, out for delivery or cancelled, and the bill when it is completed. While it is on, checkout asks every customer for their email. Customers can reply, and replies land in your Gmail inbox.

Where
Settings → Integrations → Gmail
Plan
Every plan.
Time
5 min
Updated

Connect your Gmail

Step 1: Press Connect Gmail

Open Settings → Integrations → Gmail and press Connect Gmail. Google asks you to choose an account.

Step 2: Allow sending

On Google's screen, allow Menuthere to send email on your behalf. This is the only permission asked for: Menuthere can send emails from your Gmail but can't read your inbox.

Step 3: Back in Menuthere

You come back to the Gmail card, which now shows Sending from with your address. Email customers from Gmail is switched on.

Step 4: Send a test email

Under Send a test email, type an address (or leave it empty to send to yourself) and press Send test. You get a sample order email from your Gmail.

Choose which emails go out

Under Order updates, tap the order steps that send an email: Order placed, Accepted, Food ready, Out for delivery, Completed and Cancelled. Tap one again to stop it. Changes save at once.

Turn on Email the bill and the customer gets the full bill when the order is completed: items, tax, charges, discounts and total. It replaces the Completed email, so the customer gets one email, not two.

EmailSent when
Order receivedThe order is placed. An online-paid order sends it once the payment goes through.
Your order is confirmedYou accept the order.
Your order is ready for pickupYou mark the food ready on a takeaway order.
Your order is on the wayA delivery order is dispatched.
Here's your receiptThe order is completed, with Email the bill on.
Your order was cancelledYou cancel the order.
Kept to a few emailsSo your emails don't end up in spam, a customer gets at most 3 emails an order: up to 2 updates and then the cancelled, completed or bill email. Out for delivery is only sent for delivery orders and Food ready only for takeaway. Each update waits 2 minutes before it goes; if the order moves on in that time, only the newest update is sent. Cancelled, completed and bill emails go at once.
Each email goes onceA customer never gets the same email twice for one order. Every email has a View your order button that opens their order page.

What customers see at checkout

While Email customers from Gmail is on, checkout shows Email for order updates inside the contact details, and the customer must fill it in to place the order. It is asked for every order type, and the next checkout on the same phone is filled in already.

The email shows on the order, in the Customer card under Email, and in Customers: under the customer's phone in the list, and on their page with an Email button. You can also search customers by email.

Switch it off or disconnect

Turn off Email customers from Gmail to stop the emails and the email question at checkout while keeping your Gmail connected. Disconnect removes your Gmail from Menuthere. Change account connects a different Gmail.

If emails stopIf you change your Google password or remove Menuthere's access in your Google account, Google stops the connection. The card then shows Connect again, checkout stops asking for an email, and no emails go out until you press Connect again.

Questions

Whose email address do customers see?
Your Gmail address, with your store name as the sender name. Replies go to your Gmail inbox.
Can Menuthere read my emails?
No. Menuthere only asks Google for permission to send email. It can't open, read or delete anything in your inbox.
How many emails can I send?
Google limits how many emails one Gmail account sends a day: about 500 for a free Gmail account and 2,000 for Google Workspace.
Will customers who already ordered get emails?
No. Only orders placed after you connect, where the customer typed their email at checkout.

Can't find it? Email help@mail.menuthere.com or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com