Menuthere POS appAll plans

How Menuthere POS works offline and syncs your bills

Every bill is saved on the device first, so the till never waits for the internet. In a store signed in to Menuthere, bills are sent to your dashboard every few seconds, and a bill made offline is sent as soon as the internet is back.

Where
Menuthere POS app › top bar
Plan
Offline billing works in every kind of store. Syncing to a dashboard needs a Menuthere store with the POS add-on.
Updated

What happens to a bill

A bill never waits for the internet: it is saved and printed first, and sent when it can be.

Reading the top bar

You seeIt means
OnlineSigned in to your store and connected.
Offline – bills are saved on this PCNo internet. Keep billing; nothing is lost.
N not syncedBills waiting to be sent. Click it to send them now.
Saved on this PCA free store. Bills stay on this device.
Saved onlineA free store with Save online. Bills are copied online.

Bill numbers made offline

Online, a bill takes your store's next number, the same series as the dashboard. Offline, it takes a number made of the device number and a count, for example 3-0012, and the toast says Saved offline · will sync. When it syncs it takes the store's real number; the offline number stays beside it in Orders.

Each device has a device number from 1 to 99. Change it in Settings › Till › Device number so two tills never share one.

What needs the internet

Works offlineNeeds the internet
Billing, printing, KOTs and paymentsThe first sign-in or setup
Tables, held bills, pay later and pre-bookingsRefresh menu (the saved menu is used meanwhile)
Shifts, reports, customers and the kitchen screenOnline orders in the Online tab
Stock in a free storeChanging stock or switching a dish off in a Menuthere store
Waiter phones on the shop's Wi-FiSending a bill on WhatsApp, finding dish photos online

What stays on the device until it's settled

Running tables, held bills, tabs (pay later) and pre-bookings live on the device until they are settled. Only the settled bill goes to the dashboard. So settle a table on the same device that opened it.

Questions

Can a bill be sent twice?
No. Sending is safe to repeat: the dashboard keeps one copy of each bill.
How long can I stay offline?
As long as you need. Bills wait on the device and are sent when the internet returns. You can't sign out while bills are waiting.
I changed a price in the dashboard. When does the POS see it?
Within 10 minutes when online, or press Refresh menu.

Can't find it? Email help@mail.menuthere.com or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com