Menuthere POS appAll plans
Menuthere POS troubleshooting: printing, sync and sign-in
Most problems have a quick fix: a print that fails is never a lost bill, bills that haven't synced wait safely until the internet returns, and a sign-in that's refused usually means the POS add-on isn't on yet. Find your problem below.
- Where
- Menuthere POS app
- Updated
Problems and fixes
| Problem | Fix |
|---|---|
| The KOT/bill didn't print | The bill is saved. Check the printer is on, has paper and is ticked for bills or KOTs, then reprint from Orders. On Android, Bluetooth printers must be paired first. |
| Print is cut off, too small or too light | Receipt layout & alignment › Not printing right?: print the test and tap what you see. |
| Arabic or the logo doesn't print | Switch to Picture printing. |
| N not synced stays | Check the internet, then click the chip to send now. Bills wait safely; nothing is lost. |
| You can't sign out yet | Bills are waiting to sync. Connect to the internet and wait for them. |
| POS isn't available for this store | Ask our team to switch on the POS add-on. Stores connected to Petpooja can't use the app. |
| Sign in says no internet | The first sign-in needs the internet. After that the POS bills offline. |
| A dish is missing or has the old price | Menuthere store: change it in the dashboard and press Refresh menu. Free store: edit it on Menu and press Save menu. |
| Sold out on a dish | Change its count on Stock › Dishes. |
| Forgot the manager PIN | On the lock screen, Forgot the manager PIN?, and sign in with the store's Menuthere login. |
| Too many wrong PINs | Wait 30 seconds and try again. |
| Waiter phones can't connect | Phones and the till must be on the same Wi-Fi, and Windows must allow private networks. |
Still stuck?
Email help@mail.menuthere.com or chat with us, 9 AM – 9 PM. Tell us your app version from Settings › About.
Related
Can't find it? Email help@mail.menuthere.com or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com