OrdersAll plans
How an order moves: statuses explained
Every order moves through five steps: Pending, Accepted, Food Ready, Dispatched and Completed. Takeaway and dine-in orders skip Dispatched. You move an order forward with one button, and the customer's order page follows each change.
- Where
- Orders
- Updated
The steps an order goes through
| Status | What it means | The button you press |
|---|---|---|
| Pending | The order has arrived and nobody has accepted it. The alarm rings until you do. | Accept |
| Accepted | You have taken the order and the kitchen is making it. Automatic rider booking can start at this step. | Mark Ready |
| Food Ready | The food is cooked and packed. | Dispatch for delivery, Complete for takeaway and dine-in |
| Dispatched | A delivery order is out with a rider. | Complete |
| Completed | The order is delivered or handed over. | None |
| Cancelled | The order was cancelled. Only a Pending order can be cancelled. | See Cancel an order |
Move an order forward
Step 1: Press the button on the dashboard
Each of the latest orders on the Dashboard has a button for its next step. A new order shows Accept.
Step 2: Or open the order and use the top button
In Orders, open an order. The button at the top names the status it moves to, for example Mark Accepted or Mark Food Ready.
Step 3: Or pick any status from the menu
The status pill in the order list and the status menu on an order both open the same list: Pending, Accepted, Food Ready, Dispatched, Completed and Cancelled.
In the dashboardOrdersLive orders
What a change sets offThe customer's order page updates as soon as you change the status. Completed credits loyalty points to the customer when loyalty is on. Cancelled puts the stock back. With your own riders, Dispatch opens the rider list. See Assign a rider to an order.
Questions
Can I move an order back a step?
Yes. The status menu lists every status. Changing a Completed order asks for your account password first, and if your store has the completed-order lock on, a Completed order can only be cancelled.
Why does my takeaway order never show Dispatched?
Takeaway and dine-in orders have no rider, so the next step after Food Ready is Complete.
What is a Draft order?
An online order the customer started but has not paid for. It stays out of the live list. See Dropped orders.
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