Broadcasts
A broadcast sends one approved Marketing template to many customers at once. You choose the template, who receives it and when. A list bigger than your daily sending limit is sent in batches over several days, so nothing is refused.
- Where
- Sales channel → WhatsApp → Broadcast
- Time
- 10 min
- Updated
Send a broadcast
Step 1: Have an approved Marketing template
Only approved templates in the Marketing category can be broadcast. Create one in Templates and wait for Meta to approve it.
Step 2: Press New broadcast
Open Sales channel → WhatsApp → Broadcast and press New broadcast. The strip at the top shows Sent today, Daily limit left and Est. spend today.
Step 3: Choose the template and fill the variables
Pick the Template. For each {{1}}, {{2}} choose Recipient name, Recipient phone or a Fixed value. With several numbers connected, Send from picks the sender.
Step 4: Choose who receives it
Use Enter manually (one per line, 9876543210, Asha), My customers, or Upload Excel (.xlsx, .xls or .csv with a phone column and an optional name column). The dialog counts valid recipients and removes duplicates and bad numbers.
Step 5: Send now or schedule
Under When to send choose Send now or Schedule for later and set the date and time in your local timezone. Press the button at the bottom, for example Send to 128 now. You can cancel a scheduled broadcast before it starts.
After you send
- Each broadcast shows Sent, Delivered, Read and Failed. Press Details for every recipient and a Download Excel report.
- A broadcast can be Scheduled, Queued, Sending, Paused, Completed or Failed. Resume restarts a paused one and Cancel stops one that has not finished.
- Blocklist holds customers who replied STOP and numbers you add. They are never sent a broadcast. See Opt-outs and the blocklist.
Questions
Why can't I pick my template?
Can I send to a customer who replied STOP?
Related
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