Customer reviews
After an order is completed, customers can rate it from one to five stars with a comment and photos. Reviews collects every rating with your average score and lets you open any review to see the order behind it.
- Where
- Customers → Reviews
- Updated
Read your reviews
Step 1: Open Reviews
Go to Customers → Reviews. The top card shows your average out of 5, the number of reviews all time, a bar for each star rating, how many have a comment and how many came in the last 30 days.
Step 2: Filter the list
Choose All, 5 stars, 4 stars & below or With comment. On a phone these sit behind one Filter button.
Step 3: Open a review
Each row shows the customer, the stars, the comment or No comment left, up to three photo thumbnails, the order number and the date. Press View. The page shows the comment, the photos, the order details and This customer: Reviews left, Average given and email. Call and WhatsApp buttons are at the top.
How customers leave a review
- When an order is Completed, the customer's order page shows a Rate your order button.
- They pick 1 to 5 stars, can add a comment of 5 to 250 characters and up to 5 photos, and press Submit Review.
- A WhatsApp message you build can carry a link to the same review for that order. See Build a flow.
- You are notified when a review comes in.
- To send happy customers on to Google, see Send happy customers to Google reviews.
Questions
Can customers review without signing in?
Where do I turn on the Google prompt?
Why is a review missing?
Related
Can't find it? Email [email protected] or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com