Abandoned cart reminders
The Abandoned cart flow messages a signed-in customer who adds dishes to the cart and does not order, after a delay you choose. The message has a button that rebuilds their cart and opens checkout. It is one flow you add from Global flows.
- Where
- Sales channel → WhatsApp → Flows → Global flows
- Time
- 5 min
- Updated
Switch it on
Step 1: Add the flow
Open Sales channel → WhatsApp → Flows → Global flows, find Abandoned cart under Recover sales and press Add to my flows.
Step 2: Set how long to wait
Open the flow and select the trigger. In Send after (minutes) type how long a cart can sit untouched before the reminder goes. The default is 10 minutes. You can choose from 5 minutes to 24 hours.
Step 3: Turn it on
Switch the flow on. The reminder template is submitted to Meta for review for you. Until it is approved, only customers who messaged you in the last 24 hours get the chat version.
What the customer gets
- Inside the 24-hour window the customer gets the chat message above. Outside it they get an approved template headed “Your cart is still waiting”, with a Complete my order button.
- The button signs the customer in and rebuilds the cart with checkout open.
- Only signed-in customers whose number is proven theirs are reminded: they have messaged your WhatsApp, or you have accepted an order from them. A number typed into a form is never messaged.
- Nobody who replied STOP or is on your block list is reminded, nobody gets more than one cart reminder in 12 hours, and none are sent while your store is closed.
Questions
Why did a customer not get a reminder?
Can I change the wording?
Related
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