DeliveryPro and up
Customers track the rider live
When an order is dispatched with a rider, the customer's order page switches to On the way. With your own riders it shows the rider's name, an arrival estimate, a live map and a Call button. Pool and courier riders show their own details and a tracking link.
- Where
- Customer order page
- Plan
- Live tracking of your own riders is Pro; courier partners show their own tracking
- Updated
What the customer sees
- A live map shows the rider, the customer's address and your store.
- A green Live tag shows how long ago the rider's position last updated.
- Before the rider shares a location, the card says Waiting for rider's location.
- The Call button phones the rider.
What shows for each kind of rider
| Carrier | What the customer sees |
|---|---|
| Your own rider | On the way, arrival estimate, live map and a Call button. Starts once the order is dispatched with a rider. |
| Menuthere delivery pool | Finding a rider… while searching, then On the way with the rider's details and a tracking link, plus the delivery code if you use one. |
| Porter, Rapido and similar | A rider card with name, vehicle and phone, and a link to track the trip, once a rider is found. |
| Delivery agents (Adloggs) | Track rider live, which opens the partner's tracking page, and a delivery code. |
Good to knowYou can watch your own riders too. On the order screen, an order carried by your own rider shows a live map of the rider. Porter and Rapido have a Track rider link on the order.
Questions
How often does the position update?
The order page checks for a new position about every 3 seconds while the order is active.
Can customers track an order on the Free plan?
Customers always get a live order status page. Live tracking of your own riders needs the rider app, which starts on Pro.
Related
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