How customers order from your store
A customer opens your store link or scans a QR code, chooses delivery, takeaway or dine-in, adds dishes, signs in with their phone number and places the order. You see it in your dashboard, and they follow it on a live status page. Nothing needs to be installed.
Knowing the path helps you set the right things up. Each step below links to the page that controls it.
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The customer's path
Step 1: They open your store
Your store lives at menuthere.com/your-username, or on your own domain from Lite. A table QR code opens the same menu with the table already set, and skips the order-type question. See Set up QR table ordering.
Step 2: They choose how to order
A screen asks How would you like your order? Delivery asks for an address next. Takeaway and dine-in go straight to the menu. See Order types.
Step 3: They add dishes
Dishes with sizes or add-ons open a sheet to choose them. A cart bar at the bottom shows the count and total. Prices follow your menu and any offers that apply.
Step 4: They sign in
When they continue from the cart, they enter their phone number. If your store sends WhatsApp order updates, a 6-digit code goes to that number first. See How customers sign in.
Step 5: They check out and follow the order
Checkout shows the bill, then the customer pays online or at the store, depending on what you offer. They land on a status page that updates by itself. See The order tracking page.
Where customers start
| Start point | What opens |
|---|---|
| Your store link | The order-type question, then your menu. Share it on Instagram, WhatsApp and Google. |
| Your own domain | The same store on an address like order.yourrestaurant.com. See Use your own domain. |
| A table QR code | Your menu with the table set. Guests order to the table without choosing an order type. |
Questions
Do customers need to install an app?
Do customers need to create an account or a password?
Can I skip the delivery or takeaway question?
Related
Can't find it? Email [email protected] or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com