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Ask for preparation time when accepting orders

Switch on Ask for preparation time when accepting, and Accept asks how many minutes the order will take, starting on your default. The customer's order page shows Ready in about 20 min with the time it should be ready.

Where
Settings → Ordering → General settings
Time
2 min
Updated

Switch it on

Step 1: Open General settings

Go to Settings → Ordering and open General settings. The card is called Preparation time.

Step 2: Turn on the switch and set a default

Turn on Ask for preparation time when accepting. Then enter the Default preparation time in minutes, the time the prompt starts on. Press Save.

In the dashboardSettingsOrderingGeneral settings

Accepting an order

Step 1: Press Accept

Press Accept on a new order, from the dashboard or the order screen. On a phone a sheet slides up from the bottom; on a computer a small window opens.

Step 2: Enter the minutes

The box starts on your default. Change it to the number of minutes this order needs. Press Accept to accept the order with that time. Press Cancel to leave the order waiting.

What the customer seesWhile the order is being prepared, the customer's order page shows Ready in about 20 min and the time it should be ready, such as by 7:45 PM. Their order list on your menu and My orders show it too, and the Order accepted notification says Ready in about 20 min. The time goes away once the order is marked ready, or an hour after the ready time passes.

Questions

What about orders accepted from the app or accepted automatically?
They are not asked. While the setting is on, the customer is shown your default preparation time for them.
Does it ask for a table reservation with no food?
No. There is nothing to prepare, so Accept works in one tap.

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