Stop orders from outside the restaurant
Geo-lock asks a guest for their phone's location when they open checkout from a table QR. The order goes through only if they are within the distance you set from your map pin. Guests who are not at your restaurant cannot place it.
- Where
- Settings → Ordering → Checkout settings
- Time
- 3 min
- Updated
Turn on geo-lock
Step 1: Pin your restaurant on the map
Geo-lock measures from your map pin. Set it under Settings → Store details → Address first. Until a pin exists, the switch stays off and a note tells you to set the location.
Step 2: Switch on Geo-lock table orders
Open Settings → Ordering → Checkout settings and switch on Geo-lock table orders.
Step 3: Choose the allowed distance, then save
Pick 100 m, 200 m, 500 m or 1 km under Allowed distance. 200 m is the starting choice. Choose a larger distance if your pin is not exact or the venue is big. Then press Save.
What the guest sees
| Notice title | Why the guest sees it |
|---|---|
| Confirming you’re at the restaurant | The phone is still working out where the guest is. |
| You’re not at (your store name) | Their location is outside the allowed distance. |
| Allow location to place this order | They blocked location for the site. They must allow it in the browser settings. |
| Turn on precise location | The phone shared only an approximate position. |
| Couldn’t get your location | Location is off, or the page opened inside another app. Chrome or Safari works better. |
Questions
Does geo-lock apply to delivery orders?
Can I turn it on without a map pin?
What if a guest keeps seeing the precise-location notice?
Related
Can't find it? Email [email protected] or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com