Assign a rider to an order
On a delivery order you can pick one of your own riders from your active list. The order moves to Dispatched, the customer is told and the rider gets the job. You can change the rider later from the same button.
- Where
- Orders → open an order → Delivery
- Plan
- Your own riders and the Delivery boy settings screen come with Pro.
- Time
- 1 min
- Updated
Assign a rider
Step 1: Add your riders first
Riders are added in Settings → Ordering → Delivery boy settings. See Your own delivery riders. The picker lists active riders only.
Step 2: Open the delivery order
Open a delivery order in Orders. In the Delivery card press Assign rider. Once someone is on the order the button reads Change rider.
Step 3: Pick a rider
The list shows each rider with their phone number. A green dot means online. Riders who are offline can still be picked and are told when they next come online. The list opens with the rider already on the order.
Other places to assign
- Dispatch on the dashboard card, Mark Dispatched on the order and Dispatched in a status menu all open the rider list when you have riders and no automatic Porter, Rapido or delivery pool booking is switched on.
- On a phone, each order card has an Assign delivery button. After a rider is on the order it shows the rider's name.
- If you have no active riders, the list says No active riders. and offers Dispatch without a rider so the order can still move on.
Questions
Can I change the rider after assigning?
Why can I not assign a rider to a takeaway order?
Can riders see their orders?
Related
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