Menuthere POS appAdd-on

Accept website and QR orders in the POS

In a store signed in to Menuthere, the Online tab shows the orders customers place on your website, table QR and WhatsApp. A new order rings until someone presses Accept or Reject, and accepting can print its KOT and bill.

Where
Menuthere POS app › Online
Plan
Needs a Menuthere store with online ordering and the POS add-on. Not in a free store.
Time
2 min
Updated

Accept an order

Step 1: Hear it

The POS checks for orders every 10 seconds. A new one rings, the window flashes, and on other screens a New online order bar offers View.

Step 2: Accept or reject

Open Online › New. Press Accept, or Reject with a reason (Item not available, Too busy right now, The store is closing, Can't deliver to this address, or your own). The customer is told.

Step 3: Move it along

Press Food Ready, then Dispatched for a delivery, then Completed.

  • The Accept button counts down 3 minutes from when the order came in, or to your store's auto-accept time. It turns amber in the last minute and then shows how late it is.
  • The tabs are New, Accepted, Food Ready, Dispatched and Done, each with a count.
  • If another device already changed the order, the POS says so and shows its new status.

Printing online orders

On Accept, print the KOT and On Accept, print the bill are both on to start with. Every order also has Print KOT and Print bill. If printing fails, the order is still accepted; print it again from the order.

What an order shows

The order number, type (Delivery, Takeaway or Dine-in with the table), a scheduled time, the customer and phone, the address, dishes with add-ons and notes, and the payment (Paid online, Cash on delivery, Pay at the counter). Use the date arrows to see past days; they are read-only.

Questions

Can I mute the ring?
No. It rings until the order is accepted or rejected, so no order is missed.
Do online orders appear in Orders?
No. Orders lists counter bills. Online orders are in the Online tab, and Reports shows Counter and online together.
Does the POS accept orders by itself?
Only if your store's auto-accept is set in the dashboard. See Print KOT and bills automatically.

Can't find it? Email help@mail.menuthere.com or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com