Delivery zones
Draw the areas you deliver to on a map, instead of one circle around your store. A customer outside every zone can't place a delivery order, and each zone can have its own delivery charge.
Zones replace the delivery radius. Checkout, delivery charges and free delivery all follow them.
- Where
- Settings → Ordering → Delivery settings
- Plan
- Basic delivery rules on Free; advanced rules from Lite
- Time
- 5 min
- Updated
Set up delivery zones
Drawing works best for areas that don't follow a neighbourhood boundary, like both sides of a highway up to a bridge.
Step 1: Switch to Custom Boundary
Open Settings → Ordering → Delivery settings. Under Delivery area, choose Custom Boundary. Start from my radius turns your current circle into a first zone.
Step 2: Draw the area
Tap the map to drop corners. Drag a corner to move it, or tap near an edge to add a corner there. Dashed lines show how far each corner is from your store.
Step 3: Name it, then save
Type the zone's name in its row and add more zones the same way. Switch a zone off to pause it without deleting it, then press Save.
Type a neighbourhood or district and Menuthere draws its real outline from OpenStreetMap as a new zone.
Step 1: Search the area
In Delivery area, use Add an area by name and type the area, for example a neighbourhood or district. Pick the right result.
Step 2: Check the outline and save
The outline appears as a named zone that you can still edit corner by corner. Press Save.
By default a zone only decides where you deliver, and your usual pricing sets the fee. Charging by zone gives each zone its own fee.
Step 1: Choose By zone
Under How is delivery charged?, choose By zone. The option shows only while zones are in use.
Step 2: Enter a charge for each zone
Every zone that is switched on needs a charge. Save stays blocked until each one has one.
What customers see
- A customer whose address is inside a zone orders as usual, and pays that zone's charge if you charge by zone.
- A customer outside every zone is stopped at checkout for every delivery method, including Porter, the delivery pool and your own riders. They can still choose takeaway.
- Free and reduced delivery can be limited to chosen zones. See Free and reduced delivery.
Questions
Can I still use my delivery radius?
Do saved customer addresses still work?
Is there a minimum order per zone?
Related
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