Plans & billingLite and up
Invoices and receipts
Your Menuthere invoices are listed on Billing with their period, amount and status. Paid invoices download as a PDF, and unpaid ones have a Pay now button. Billing emails arrive at your store's email address, each sent once.
- Where
- Billing → Invoices
- Plan
- Invoices are raised for Lite, Pro, Enterprise and add-ons. A Free store with no add-ons has none.
- Updated
Find and download an invoice
Step 1: Open Billing
Scroll to Invoices. The top row is Upcoming: your next invoice, estimated from your current plan and add-ons until it is raised.
In the dashboardBilling
Step 2: Read the status
Each invoice shows Due, Overdue, Processing or Paid. An unpaid invoice has Pay now. A paid one has Download.
Step 3: Download the PDF
Press Download to get the invoice as a PDF. Payments made before invoices existed are listed too, and Download gives you a receipt for each.
The emails you receive
| When it is sent | |
|---|---|
| Upcoming renewal | When the renewal invoice is raised, 7 days before it is due. It says whether your card will be charged. |
| Invoice due | On the due date, when there is no card to charge. It has a Pay invoice button and the PDF. |
| Receipt | When an invoice is paid, with the PDF marked paid. It says if your plan changed or your dashboard unlocked. |
| Payment failed | When a card charge is declined, with a button to pay. |
| Payment processing | When your bank is still completing a payment. Nothing to do. |
| Dashboard locked | A day after an unpaid due date, with the invoice attached. |
| Still unpaid | Reminders about 3 and 7 days after the due date, then they stop. |
Good to knowA draft invoice is never shown, because it can still change. A brand's outlets can be billed on one invoice, which is listed on the paying store's Billing page and covers the outlets.
Questions
Can I send invoices to my accountant?
Download the PDF from Billing and forward it. Emails go to the store's own email address.
Why is the upcoming amount marked as an estimate?
Until the invoice is raised, it is worked out from your current plan and add-ons. It can change if you change plan first.
Related
Can't find it? Email [email protected] or chat with us, 9 AM – 9 PM.Help centerPricingmenuthere.com